Privacy Policy

1. Who We Are

WISCE Technologies Ltd. ("WISCE", "we", "our", or "us") operates the WISCE Wallet application, website at wiscewallet.com, and all related services. We are headquartered in Washington, D.C., United States.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services.

2. Information We Collect

2.1 Information You Provide

• Email address — if you create a WISCE account or contact our support team.
• Support communications — messages, emails, or chat records you send to us.

2.2 Automatically Collected Information

• Device information — operating system version, device type, app version.
• Usage analytics — anonymized, aggregated data on feature usage (e.g., which screens are visited) to help us improve the product.
• Crash reports — anonymized error logs to help us fix bugs.
• IP address — collected temporarily for rate-limiting and security purposes; not stored long-term.

3. Information We Do Not Collect

• Your private keys or seed phrase — these never leave your device.
• Your wallet balances or transaction history — this is stored on public blockchains, not our servers.
• Government-issued ID or KYC documents — we do not require identity verification.
• Your physical location (beyond coarse, optional region data for compliance).
• Financial account numbers or banking details.

4. How We Use Your Information

We use the limited information we collect to:

• Operate, maintain, and improve the WISCE Wallet application.
• Respond to your support requests and communications.
• Send transactional communications (e.g., security alerts, policy updates) — not marketing, unless you opt in.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with applicable laws and regulations.
• Produce anonymized, aggregated analytics to understand product usage.

5. How We Share Your Information

We do not sell your personal information. We may share limited data with:

• Service providers — third-party vendors who assist us in operating our services (e.g., cloud infrastructure, analytics), under strict data processing agreements.
• Security and compliance — if required by law, court order, or to protect WISCE's legal rights.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data would transfer to the successor entity under the same privacy protections.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined above. Account data is retained while your account is active. Support communications are retained for up to 3 years. Anonymized analytics data may be retained indefinitely as it cannot be tied to any individual.

You may request deletion of your data at any time by contacting us at contact@wiscewallet.com.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate data.
• Deletion — request deletion of your personal data ("right to be forgotten").
• Portability — receive your data in a machine-readable format.
• Objection — object to certain types of processing.
• Withdrawal of consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at contact@wiscewallet.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and SOC 2 Type II certification. Our core security layer is open-source and independently audited by Halborn Security.

However, no transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

9. Cookies & Tracking

Our website uses minimal cookies. See our Cookie Policy for full details. We do not use third-party advertising trackers.

10. Children's Privacy

WISCE Wallet is not intended for users under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email (if we have your address) or by posting a prominent notice in the app. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of WISCE after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

• Email: contact@wiscewallet.com
• Phone: (571) 639-3988
• Address: WISCE Technologies Ltd., Washington, D.C., United States